- AI agent
L1–L2 product support, run by an agent
The agent answers documented questions with sources, diagnoses live systems through tool calls, and cleanly escalates to a human expert when it cannot solve the issue.
- L1–L2handled by the agent
- L3guaranteed human escalation
- 24/7support availability
What Ariane does
Sourced answers
RAG over the product documentation: every answer cites its source.
Tool-assisted diagnosis
Logs, API status, telemetry: the agent queries the live systems.
Clean escalation
When it cannot solve the issue, the expert receives a complete case file, not a conversation to replay.
Traceability
Every exchange and every tool call is logged.
Multi-product
Covers the platform's entire range of vision products and agents.
On premises and sovereign
Deployable in your infrastructure, with your data staying with you.
How it works
Question
The user describes the problem, the agent answers with sources (L1).
Diagnosis
The agent queries logs and statuses of the live systems (L2).
Resolution or escalation
Solved, or handed over to an expert with the complete case file (L3).
An agent under control
Sovereign
Deployable on premises, in your infrastructure - your data stays with you.
Under control
100% human review at start, built-in validation inbox.
Measured
Automation only increases based on observed accuracy.
Reversible
Can be rolled back at any time, by design.
Start an Ariane pilot
A defined scope, written performance criteria, an exit clause with no residual cost. That is how we start every project.